Refund & Cancellation Policy

summarize1. Summary

• Credit packs: full refund within 7 days of purchase if not a single credit from that purchase has been used.
• Subscription plans: full refund within 7 days of payment if no Asset has been stored in your Vault/My Library under that plan and no plan credit has been used.
• After 7 days, or once any credit is used or any Asset is stored, the payment is not refundable.
• Failed generations are never charged, so they never need a refund.
• Shop items: full refund within 7 days of purchase if the item has not been downloaded. Once an item has been downloaded, the purchase is final.

toll2. Credit packs

You can request a full refund of a credit pack when both of these are true:

• you ask within 7 days of the purchase date; and
• no credit from that purchase has been used — not even 1 credit.

If any credit from the purchase has been used, the whole purchase becomes non-refundable, including the unused balance. We do not give partial refunds for partly used credit packs.

Bonus and free credits are never refundable and are removed from your account when the related purchase is refunded.

cloud3. Subscription plans

You can request a full refund of a subscription payment (first payment or a renewal) when all of these are true:

• you ask within 7 days of that payment;
• no Asset (gift, theme, conversion, motion graphic or any other file) has been generated into or stored in your Vault/My Library under that plan during that billing period; and
• no credit included in that plan has been used.

If any Asset is stored or any plan credit is used, that payment is not refundable. You can still cancel to stop future renewals.

cancel4. Cancelling a subscription

• Cancel any time from Account → Billing, or email [email protected] from your account email.
• Cancellation stops the next renewal. Your plan and its features stay active until the end of the period you have paid for.
• Cancelling does not by itself trigger a refund. If you are within the 7-day window and meet Section 3, request a refund as described below.

check_circle5. Always refunded

• Duplicate charges for the same purchase.
• Charges made in error by us, or where the purchased credits or plan were never delivered to your account.
• Any case where a refund is required by applicable law.

do_not_disturb_on6. Never refunded

• Credit packs where any credit from that purchase has been used.
• Subscription payments where any Asset has been stored or any plan credit used in that billing period.
• Requests made more than 7 days after the payment.
• Dissatisfaction with the creative style of a successful generation. AI output varies; please use the free preview tools and refine your prompt.
• Bonus, promotional and free credits.
• Accounts suspended or closed for breaking our Terms (Acceptable use).

support_agent7. How to request a refund

Email [email protected] from your account email with the subject "Refund request" and include your order ID (shown in Account → Billing history), the purchase date and the amount. We review every request and reply within 2 business days.

payments8. How refunds are paid

• Card, Apple Pay and Google Pay payments are refunded to the original payment method through Stripe. Banks usually show the refund within 5–10 business days.
• NOWPayments crypto payments are refunded in the same coin and on the same network to a wallet address you provide.
• Direct USDT (TRC-20) payments are refunded in USDT on the TRON network, by default to the address the payment was sent from, after we confirm the address with you by email.
• For crypto refunds, network fees are deducted and the refund equals the US dollar value of your original order, paid in the same token. Underpaid or overpaid crypto amounts are corrected in the same way.
• Refunds are never paid by a different method, in a different currency, or to a different person than the original payment.
• When a refund is issued, the related credits, bonus credits and plan features are removed from your account.

gavel9. Chargebacks

Please contact us before opening a chargeback — it is usually faster. If a chargeback is opened for a purchase that is not refundable under this policy, we may suspend the account while the dispute is reviewed.